1. RuffMutts requires a minimum of 24 hours notice to change or cancel appointments.
  2. Late arrivals (15 min) will be subject to a late fee of $15 and be required to reschedule so we can maintain our appointment schedule for the day.
  3. Missed appointments will be subject to a 50% FEE (based on your pets grooming fee)*
  4. *Due to the high demand of SATURDAYS (all year), SPRING appointments (April 1 to June 1**) and the HOLIDAY SEASON (Nov 1 – January 1), missed appointments during these times will be subject to a FULL GROOMING FEE (based on your pets grooming fee).**Spring dates subject to change each year dependent on weather and the spring thaw for that year.
  5. We have the right to refuse service if we feel either the groomer or pet may be harmed in the grooming process.